Responsible Gambling
Is Our Priority
At 26m, we believe that online gambling should take place in a safe, controlled, and mindful environment. This page outlines our commitment, the self-control tools available, and support resources for anyone who needs them.
Important Notice: Online gambling at 26m is restricted to individuals aged 21 and above only. If you are under this age limit, please leave this website immediately.
Why Responsible Gambling Matters
For most players, online slots, live casino, baccarat, and sports betting are a form of entertainment — a way to have fun, try their luck, and enjoy their favourite games. However, for a small number of individuals, gambling can lead to more serious problems if not managed properly.
At 26m, we do not only provide a technically secure gaming platform — we also prioritise player wellbeing. Our approach includes providing practical self-control tools, clear information about gambling risks, and access to professional help when needed.
Responsible gambling is not just a slogan. It is how we operate every day — through platform design, account options, and the training of our customer support team, available 24/7 in Malay and English.
Our Approach
Six Core Principles of 26m
Our commitment to responsible gambling is built into daily practice, not just a policy page.
Age Limit 21+
Accounts at 26m can only be registered and used by individuals aged 21 and above. We carry out age checks as part of our account verification process.
Personal Deposit Limits
Players can set daily, weekly, or monthly deposit limits through account settings. These limits help you stay within a budget you set yourself.
Temporary Self-Break
If you feel you need a break from playing, we provide a self-break option for 24 hours, 7 days, or 30 days. Your account will be suspended for the duration of that period.
Long-Term Self-Exclusion
Players who wish to stop playing for an extended period can request self-exclusion through our customer service. The exclusion period can be set from six months to permanent.
Play Time Reminders
We encourage players to set play time limits. Reminders can be configured so you always know how long you have been playing in a session.
24/7 Support Without Judgement
The 26m customer support team, available 24/7 via live chat and email, is ready to help you activate any self-control tools or answer questions about safe gambling.
Know the Risks
Signs of Problem Gambling
Problem gambling can develop gradually. Recognising the early signs is the first step to getting help. Here are some warning signs to be aware of:
⚠️ If you or someone you know shows these signs, please contact the 26m support team or seek help from a professional organisation.
Borrowing money or selling belongings to continue gambling, even when facing financial difficulties.
Trying to win back money already lost by placing larger bets, and being unable to stop even after significant losses.
Hiding gambling activity from family members, friends, or employers out of shame or fear of criticism.
Feeling anxious, irritable, or stressed when trying to cut down or stop gambling.
Neglecting work, family, or social responsibilities due to uncontrolled gambling.
Gambling becomes a way to escape from stress, anxiety, depression, or other life problems.
Control Is in Your Hands
How to Use the Self-Control Tools
All self-control tools at 26m can be accessed directly through account settings or by contacting our support team.
Log In to Your Account
Access your 26m account settings via the 26m Login page using your username and password.
Choose the Right Tool
Go to the "Responsible Settings" section in your profile. Select the type of control you want to activate — deposit limit, loss limit, or self-break.
Set Your Limits
Enter a limit value that suits your financial situation. Stricter limits can be activated immediately. To ease a limit, a waiting period is required for your safety.
Contact Support
For long-term self-exclusion or further assistance, contact the 26m support team via live chat or email at [email protected] — available 24/7.
✅ Deposit Limit: Once a deposit limit is set, it takes effect immediately and cannot be increased within 24 hours — this ensures your decision remains protected.
Self-Exclusion: Once self-exclusion is activated, your account cannot be accessed for the duration of the set period. This applies to all access channels — web and mobile app.
Platform Policy
Player Protection at 26m
Several protection policies that 26m implements as part of our platform's daily operations.
Personal Information Protection
All player personal data is stored with high-level encryption. Your information is not shared with third parties without your consent, unless required by law.
Secure Financial Transactions
All deposits and withdrawals go through recognised channels — local e-wallets such as Touch 'n Go eWallet, DuitNow, FPX, as well as crypto assets USDT, BTC, and ETH — with processing within 5–30 minutes.
Fair and Transparent Games
All games available at 26m use a random number generator (RNG) verified by an independent party, ensuring every round and game outcome is fair and cannot be manipulated.
No Marketing to At-Risk Players
We do not send bonus offers or promotions to players who are on a self-break or self-exclusion period. This is a policy we follow without exception.
Strict Age Verification
All new accounts go through an age verification process. Accounts that cannot verify the account holder is aged 21 and above will be suspended until verification is complete.
Offline Help
Find Professional Help
If you or someone close to you needs further help, there are professional organisations that can assist.
Mental Health Helpline
The Ministry of Health Malaysia provides psychological helpline services. Contact the Befrienders helpline or local emotional support services for immediate guidance.
Government Clinic or Hospital
Psychiatry units at government hospitals across Malaysia provide counselling and treatment for addiction issues, including gambling addiction.
Local Counselling and NGOs
Non-governmental organisations such as Gamblers Anonymous Malaysia and private counselling centres offer group support and individual sessions for those affected by gambling problems.
26m Internal Support: Our customer service team, available 24/7 via live chat and email ([email protected]), can also help connect you with support resources, activate self-control tools, or close your account if you need that kind of assistance. We communicate in Malay and English.
Q&A
FAQ
Answers to frequently asked questions about responsible gambling at 26m.
Play with 26m
Enjoy the Games Mindfully
26m provides a safe, transparent, and enjoyable gaming environment. All the self-control tools you need are here — along with our full support.