Privacy Policy 26m
We are committed to protecting your personal information. This policy explains how 26m collects, stores, uses and discloses data from users of our platform.
Data Protection
The Foundation of Your Privacy Protection
Six core principles that guide how 26m handles the personal information of our users.
Data Encryption
All personal information and financial transactions are transmitted through SSL/TLS encrypted connections. Sensitive data is stored in a protected form that cannot be read without authorisation.
Strict Access Control
Only authorised staff have access to users' personal information, strictly on a need-to-know basis. Every access is logged and monitored on a regular basis.
User Rights
You have the right to access, amend and request deletion of your personal data at any time. Requests can be submitted to our support team by email.
Account Security
A multi-layer verification system protects your account from unauthorised access. Suspicious activity will be detected and you will be notified promptly.
Regular Updates
This Privacy Policy is updated from time to time to reflect changes in law, technology or our business practices. Users will be informed of any material changes.
Licensing Compliance
26m operates under international licensing that requires strict data protection standards. This compliance ensures your information is handled in line with industry best practices.
Contents
This Privacy Policy ("Policy") is published by 26m ("26m", "we" or "the company") to describe our practices relating to the collection, use, storage and disclosure of personal information of users who access or use the 26m platform, including the website at https://26m.one and all related services ("Platform").
By registering an account, accessing the Platform or using any of our services, you agree to the terms set out in this Privacy Policy. If you do not agree, please stop using the Platform immediately.
⚠️ Age Restriction: The 26m Platform is only available to users aged 21 and above. We do not knowingly collect or process personal information of individuals below that age.
1. Information We Collect
We collect various categories of personal information for the purpose of providing safe, legitimate and responsible services to our users. These categories of information are as follows:
1.1 Account Registration Information
- Full name as shown on a valid identity document
- Date of birth (for 21+ age verification)
- An active email address
- Mobile phone number
- Account password (stored in encrypted form)
- Identity Card number (MyKad) or passport number — for identity verification (KYC) purposes
1.2 Financial and Transaction Information
- E-wallet account details (Touch 'n Go eWallet, Boost, ShopeePay, DuitNow)
- FPX and bank account information used for transactions
- Crypto wallet addresses (for deposits or withdrawals using USDT, BTC or ETH)
- Deposit and withdrawal records, including date, amount and payment method
1.3 Platform Usage Information
- IP address, web browser type and device operating system
- Game session records, including games played and session duration
- Logs of interactions with the website and Platform features
- Approximate location data based on IP address
1.4 Communication Information
- Conversation records via customer support live chat
- Email correspondence with our team
- Feedback, complaints and requests you submit
2. How We Use Information
Personal information collected is used for legitimate and reasonable purposes, including:
- Account Management: Registration, identity verification, maintenance and security of user accounts.
- Transaction Processing: Handling deposits, withdrawals and fund transfers with a minimum deposit of RM30 and minimum withdrawal of RM50.
- Fraud Prevention: Detecting, investigating and preventing fraudulent activity, misconduct, money laundering and violations of the terms of service.
- Legal Compliance: Meeting international licensing requirements, including Know Your Customer (KYC) and Anti-Money Laundering (AML) procedures.
- Customer Support: Responding to enquiries and resolving user issues via live chat and email in Malay and English.
- Service Improvement: Analysing usage patterns to improve the performance, functionality and user experience of the Platform.
- Marketing Communications: Informing users about promotions, bonuses and Platform updates — subject to your communication preferences.
- Responsible Gambling: Monitoring gameplay patterns to identify signs of problem gambling and to provide appropriate support resources.
✅ We do not use your personal information for any purpose outside the scope stated above without first obtaining your explicit consent.
3. Disclosure to Third Parties
26m does not sell, rent or trade users' personal information to any third party for marketing purposes. Your information is only disclosed in the following circumstances:
- Service Providers: Payment processing providers (e-wallet gateways, FPX, crypto networks), technology infrastructure providers and game software providers contracted to deliver Platform services — all subject to strict confidentiality agreements.
- Legal Requirements: When required by law, court order, regulatory body directive or law enforcement agency investigation.
- Protection of Rights: When necessary to protect the rights, property or safety of 26m, our users or the public from serious threats.
- Business Restructuring: In the context of a merger, acquisition or transfer of company assets — users will be informed before any data transfer takes place.
4. Cookies and Tracking Technologies
Platform 26m uses cookies (cookies) and similar tracking technologies to improve the user experience and analyse website performance. The cookies we use are divided into several types:
- Essential Cookies (Essential Cookies): Required for the basic operation of the Platform, including maintaining login sessions and account security. These cookies cannot be disabled.
- Analytics Cookies: Used to understand how users interact with the Platform, including the most visited pages and time spent on visits.
- Functional Cookies: Store user preferences such as language, display settings and other choices to provide a more personalised experience.
You can control or delete cookies through your web browser settings. However, disabling essential cookies may affect certain Platform functions.
5. Data Security
26m implements strong technical and organisational security measures to protect your personal information from unauthorised access, loss, destruction or disclosure:
- SSL/TLS encryption for all data transmission between your device and our servers
- Firewall and intrusion detection systems monitored around the clock
- Strict role-based access controls for internal staff
- Regular security audits by independent third parties
- Incident response procedures that have been tested and documented
- Frequent data backups with storage at secure locations
⚠️ Although we take all reasonable steps, no security system can guarantee absolute protection. You are also responsible for keeping your account password safe and not sharing your login details with others.
6. Data Retention
We retain your personal information for as long as your account is active or for as long as it is needed to provide services to you. Retention periods are also determined by:
- Licensing Requirements: Transaction records and KYC documents are retained in accordance with the international licensing requirements we comply with.
- Legal Requirements: Certain data may need to be retained for longer to fulfil legal obligations or to resolve disputes.
- Account Closure: When an account is closed, we will delete or anonymise your personal data, except for data that must be retained for legal or regulatory reasons.
7. Your Rights
As a 26m user, you have the following rights regarding your personal information:
- Right of Access: Obtain a copy of the personal information we hold about you.
- Right of Rectification: Request correction of personal information that is inaccurate or incomplete.
- Right of Erasure: Request that your personal information be deleted, subject to legal retention requirements.
- Right to Object: Object to the processing of your personal information for direct marketing purposes.
- Right to Restriction of Processing: Request that the processing of your personal information be restricted in certain circumstances.
- Right to Data Portability: Obtain your personal information in a machine-readable format.
To submit any request relating to the above rights, please contact our support team by email at [email protected]. We will respond to your request within a reasonable time.
✅ Our customer support operates 24/7 via live chat and email in Malay and English to assist with any privacy-related enquiries.
8. International Data Transfers
As a platform operating under international licensing, 26m may transfer your personal information to servers or service providers located outside Malaysia. Any such data transfer is carried out with adequate protective measures in place, including:
- Contractually binding data transfer agreements with third-party service providers
- Ensuring data recipients comply with data protection standards equivalent to this Policy
- Encryption of data in transit and at rest
9. Children's Privacy and Age Restrictions
The 26m platform is exclusively for individuals aged 21 and above. We do not knowingly collect any personal information from individuals under the age of 21.
If we find that personal information of an individual below the specified age limit has been collected, we will take immediate steps to delete that information and close the relevant account.
Parents and guardians are encouraged to use appropriate parental control tools to prevent minors from accessing online gambling platforms. For more information on responsible gambling, please visit our Responsible Gambling page.
10. Changes to the Privacy Policy
We reserve the right to update or modify this Privacy Policy from time to time to reflect changes in:
- Applicable data protection laws and regulations
- Our internal data processing practices
- New services or features added to the Platform
- Feedback from users and regulatory bodies
Any material changes to this Policy will be communicated to users via a clear notice on the Platform or through their registered email. The latest version of the Privacy Policy is always accessible on this page. Continued use of the Platform after any changes take effect will be considered as your acceptance of the updated Privacy Policy.
11. Contact Us
If you have any questions, concerns or complaints regarding this Privacy Policy or how we handle your personal information, please contact our data protection team:
- Email: [email protected]
- Live Chat: Available 24/7 on the 26m Platform in Malay and English
We are committed to responding to all privacy-related enquiries in a timely manner. Your data security and privacy is our priority.
Still Have Questions About Your Privacy?
The 26m support team is available to assist you 24/7. You can also check our terms of service and responsible gambling information for a safer gaming experience.